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Xiamen Xiamen
Technical Support – Xiamen Technology Devices
Comprehensive Industrial Robot Technical Support

Industrial Robot Technical Supportr
& After-Sales Service

Xiamen Device Technology provides comprehensive industrial robot technical support for manufacturers worldwide. As an authorized Borunte distributor, we offer pre-sales feasibility analysis, customized automation solutions, installation guidance, operator training, spare parts supply, preventive maintenance, and 24/7 after-sales support to maximize equipment performance and production efficiency.

Submit Enquiry Call Our Engineers
24H
Feasibility Response
48H
Custom Solution
7×24
After-Sales Online
100%
Free Pre-Ship Training
Why Industrial Clients Choose XDT
500+
Robots Successfully Deployed Globally
30+
Countries & Regions Served
10+
Years of Automation Industry Experience
CE ✓
Certified Equipment, International Standards
Our Services

Six Core Support Commitments

Every client — regardless of order size or geography — receives the same structured, responsive professional service backed by our full technical team.

01
Within 24 Hours
Pre-Sales Project Feasibility Assessment
Submit your production requirements and our application engineers will deliver a structured feasibility report within 24 hours.
Includes: robot model shortlist, workspace layout analysis & ROI estimate
02
Within 48 Hours
Customized Automation Solution Design
Following feasibility confirmation, our engineering team produces a comprehensive, customized automation solution package.
Includes: system schematic, bill of materials & implementation timeline
03
Complimentary
Free Technical Training Prior to Shipment
Before your equipment leaves our facility, your operators and engineers complete a full training programme by Borunte-certified engineers.
Includes: operation manuals, video library access & training certificate
04
24 / 7 / 365
Round-the-Clock After-Sales Technical Support
Our after-sales engineering team is available around the clock via WhatsApp, email, phone, and remote desktop connection.
Includes: remote diagnostics, fault-log analysis & priority escalation
05
Genuine Parts
Spare Parts Supply, Replacement & Maintenance
We maintain a comprehensive inventory of genuine Borunte spare parts dispatched by international express freight.
Includes: parts warranty, express dispatch & maintenance schedule guidance
06
Global Delivery
International Freight & Logistics Coordination
We manage the full export process including packaging, export documentation, customs declarations, and freight booking worldwide.
Includes: customs clearance support, shipping insurance & real-time tracking
Support Journey

From Enquiry to Long-Term Partnership

A clearly defined, time-bound process so you always know what to expect at each stage of your project.

01
Day 0
Enquiry Submission
Submit your project requirements via our enquiry form, email, or WhatsApp.
02
Within 24H
Feasibility Report
Our engineers deliver a structured feasibility assessment covering robot compatibility and cycle time.
03
Within 48H
Solution Proposal
A full customized automation solution package is delivered including robot selection and project timeline.
04
Pre-Shipment
Training & Dispatch
Complimentary operator training is completed. Equipment passes factory acceptance testing.
05
Ongoing — 24/7
After-Sales Care
Round-the-clock remote support, spare parts, and preventive maintenance guidance.

Ready to Discuss Your Automation Requirements?

Whether you are evaluating a new production line, expanding an existing facility, or troubleshooting a current installation, our engineering team is ready to assist — with no obligation and a guaranteed 24-hour response.

Request Free Assessment WhatsApp Us Now
Contact Our Engineers

Submit a Technical Enquiry

Complete the form below. Our technical sales team will respond with a professional assessment within 24 hours on business days.

Our Support Channels
We operate across multiple communication platforms to accommodate clients in every time zone.
International Telephone
+86 13779925919
Email Enquiries
52733047@qq.com
Company Address
266-101 Gulou Village, Haicang District, Xiamen, China
WhatsApp (24/7 After-Sales)
Scan the QR code on our Contact page
Our Response Guarantee
  • Feasibility assessment within 24 business hours
  • Custom solution proposal within 48 hours
  • After-sales issues acknowledged within 1 hour
  • Dedicated engineer assigned — not a ticket queue
Send Us a Message




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    杨永梅 · 13779925919
    Fujian · Xiamen

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