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Xiamen Xiamen
Technical Support – Xiamen Technology Devices
Comprehensive Industrial Support

Expert Support for
Every Stage of Your Project

Xiamen Technology Devices — authorized distributor of Borunte industrial robots — provides structured, professional support from your first consultation through to long-term production operations. Our engineering team is trained to serve international clients across manufacturing, logistics, food processing, and heavy industry.

Submit Enquiry Call Our Engineers
24H
Feasibility Response
48H
Custom Solution
7×24
After-Sales Online
100%
Free Pre-Ship Training
Why Industrial Clients Choose XDT
500+
Robots Successfully Deployed Globally
30+
Countries & Regions Served
10+
Years of Automation Industry Experience
CE ✓
Certified Equipment, International Standards
Our Services

Six Core Support Commitments

Every client — regardless of order size or geography — receives the same structured, responsive professional service backed by our full technical team.

01
Within 24 Hours
Pre-Sales Project Feasibility Assessment
Submit your production requirements and our application engineers will deliver a structured feasibility report within 24 hours.
Includes: robot model shortlist, workspace layout analysis & ROI estimate
02
Within 48 Hours
Customized Automation Solution Design
Following feasibility confirmation, our engineering team produces a comprehensive, customized automation solution package.
Includes: system schematic, bill of materials & implementation timeline
03
Complimentary
Free Technical Training Prior to Shipment
Before your equipment leaves our facility, your operators and engineers complete a full training programme by Borunte-certified engineers.
Includes: operation manuals, video library access & training certificate
04
24 / 7 / 365
Round-the-Clock After-Sales Technical Support
Our after-sales engineering team is available around the clock via WhatsApp, email, phone, and remote desktop connection.
Includes: remote diagnostics, fault-log analysis & priority escalation
05
Genuine Parts
Spare Parts Supply, Replacement & Maintenance
We maintain a comprehensive inventory of genuine Borunte spare parts dispatched by international express freight.
Includes: parts warranty, express dispatch & maintenance schedule guidance
06
Global Delivery
International Freight & Logistics Coordination
We manage the full export process including packaging, export documentation, customs declarations, and freight booking worldwide.
Includes: customs clearance support, shipping insurance & real-time tracking
Support Journey

From Enquiry to Long-Term Partnership

A clearly defined, time-bound process so you always know what to expect at each stage of your project.

01
Day 0
Enquiry Submission
Submit your project requirements via our enquiry form, email, or WhatsApp.
02
Within 24H
Feasibility Report
Our engineers deliver a structured feasibility assessment covering robot compatibility and cycle time.
03
Within 48H
Solution Proposal
A full customized automation solution package is delivered including robot selection and project timeline.
04
Pre-Shipment
Training & Dispatch
Complimentary operator training is completed. Equipment passes factory acceptance testing.
05
Ongoing — 24/7
After-Sales Care
Round-the-clock remote support, spare parts, and preventive maintenance guidance.

Ready to Discuss Your Automation Requirements?

Whether you are evaluating a new production line, expanding an existing facility, or troubleshooting a current installation, our engineering team is ready to assist — with no obligation and a guaranteed 24-hour response.

Request Free Assessment WhatsApp Us Now
Contact Our Engineers

Submit a Technical Enquiry

Complete the form below. Our technical sales team will respond with a professional assessment within 24 hours on business days.

Our Support Channels
We operate across multiple communication platforms to accommodate clients in every time zone.
International Telephone
+86 13779925919
Email Enquiries
52733047@qq.com
Company Address
266-101 Gulou Village, Haicang District, Xiamen, China
WhatsApp (24/7 After-Sales)
Scan the QR code on our Contact page
Our Response Guarantee
  • Feasibility assessment within 24 business hours
  • Custom solution proposal within 48 hours
  • After-sales issues acknowledged within 1 hour
  • Dedicated engineer assigned — not a ticket queue
Send Us a Message




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